Terms of service
Welcome to Poleera!
The terms “we,” “us,” and “our” refer to Poleera. Poleera operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Poleera is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and obligations, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use certain features of the Services, including purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide through the Services is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.
You may not transfer, sell, assign, or license your account to another person without our authorization.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions and representations of the products and services offered through our online store.
However, product colors, appearance, and other visual characteristics may vary depending on the device, monitor, browser, display settings, lighting, and other factors used to view the Services.
We do not guarantee that the appearance of a product on your screen will exactly match its appearance in person.
Product sizing, fit, materials, colors, and other characteristics may also vary by product. Customers should review the individual product description and applicable size information before placing an order.
All product descriptions, pricing, availability, and other information may be changed or updated from time to time.
We reserve the right to discontinue products or limit the quantities available to any person, geographic region, or jurisdiction where permitted by applicable law.
SECTION 3 - ORDERS
When you place an order through the Services, you are making an offer to purchase the products included in that order.
Poleera reserves the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:
- Payment authorization issues
- Suspected fraud or unauthorized transactions
- Product availability
- Pricing or listing errors
- Incorrect or incomplete order information
- Other legitimate order-processing concerns
Your order is not considered accepted until we confirm acceptance and successfully process the applicable payment.
Please review your order carefully before submitting it. Once an order has been accepted or has entered processing or fulfillment, we may not be able to accommodate cancellation or modification requests.
If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing information, shipping information, or phone number provided with the order.
Purchases are subject to returns, refunds, and exchanges in accordance with our Refund Policy.
You represent and warrant that purchases made through the Services are for lawful personal or household purposes and not for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without prior notice.
The price charged for a product or service will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.
Unless otherwise stated, displayed product prices may not include applicable taxes or optional charges that are calculated during checkout.
Shipping charges, where applicable, will be displayed during checkout or governed by our Shipping Policy.
Prices or promotions displayed through the Services may differ from those offered through third-party sales channels or platforms, where applicable.
From time to time, we may offer discounts, promotional offers, or other special pricing. These promotions may be governed by additional terms and conditions.
If there is a conflict between specific promotional terms and these Terms, the specific promotional terms will govern with respect to that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through the Services.
You agree to promptly update relevant account information where necessary so that we can process transactions and contact you regarding your order.
You represent and warrant that:
- The payment information you provide is accurate and complete;
- You are authorized to use the applicable payment method;
- Charges incurred through your payment method will be honored by the applicable financial institution or payment provider; and
- You will pay all valid charges associated with your order, including applicable taxes and shipping charges where required.
For additional information regarding accepted payment methods and transaction processing, please review our Payment Terms.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are subject to our Shipping Policy.
Delivery times are estimates and are not guaranteed.
Delays may occasionally occur due to carrier operations, weather conditions, transportation disruptions, high seasonal volume, public holidays, address issues, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address or other delivery information, please contact us as soon as possible.
Once an order has entered fulfillment or has already been shipped, we may not be able to modify the shipping information.
Please review our Shipping Policy for additional information regarding:
- Shipping costs
- Order handling times
- Estimated transit times
- Tracking
- Delivery delays
- Missing packages
- Shipping address issues
- Other shipping-related matters
Nothing in these Terms limits any rights or remedies that may be available to you under applicable consumer protection laws.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including trademarks, brand names, text, graphics, images, photographs, videos, audio, product reviews, design elements, website layouts, and other content, may be owned by or licensed to Poleera, Shopify, or applicable third parties and may be protected by United States and international intellectual property laws.
These Terms permit you to use the Services for your personal and lawful non-commercial use.
Except where expressly permitted, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or commercially exploit material from the Services without authorization from the applicable rights holder.
Nothing in these Terms grants you any ownership interest or license in any trademark, copyright, patent, or other intellectual property belonging to Poleera, Shopify, or a third party except as expressly stated.
Unauthorized use of the Services or their content may violate intellectual property or other applicable laws.
All rights not expressly granted are reserved by their respective owners.
The Poleera name, logos, branding, product names, service names, designs, and slogans may constitute trademarks or other protected intellectual property of Poleera or its licensors.
Shopify's name, logos, product names, service names, designs, and slogans are trademarks of Shopify.
All other trademarks appearing through the Services belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
The Services may provide access to tools, applications, integrations, or services offered by third parties.
We may not monitor, control, or have input into such third-party tools.
You acknowledge that access to optional third-party tools may be provided “as is” and “as available,” subject to the terms, conditions, and policies of the relevant third-party provider.
To the extent permitted by applicable law, Poleera is not responsible for issues arising solely from your use of optional third-party tools.
Any use of optional tools is at your own discretion. You should review and understand the applicable terms and privacy practices of the relevant third-party provider before using them.
We may introduce new features, tools, services, or resources in the future.
Any new features made available through the Services will also be subject to these Terms unless otherwise stated.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links, materials, integrations, or functionality provided by third-party websites, platforms, or services.
Poleera is not responsible for examining or evaluating the accuracy, content, security, availability, or practices of third-party websites that you choose to access.
If you leave the Services to visit a third-party website or platform, your use of that third-party service will be governed by its own terms, policies, and practices.
We are not responsible for losses or damages resulting solely from your use of, purchase from, or interaction with third-party websites or services, except where otherwise required by applicable law.
Please review third-party terms and policies carefully before entering into any transaction with them.
Questions or concerns regarding products or services offered directly by a third party should generally be directed to that third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Poleera is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our Store are transactions directly between you and Poleera.
By using the Services, you acknowledge that Shopify is not the seller of products purchased from Poleera and is not responsible for the performance of Poleera's obligations relating to those purchases.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for injury, damage, or loss resulting solely from products or services purchased directly from Poleera.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy.
Certain personal information may also be processed subject to Shopify's Privacy Policy.
By using the Services, you acknowledge that you have had the opportunity to review the applicable privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide, operate, secure, and improve the Services.
Information submitted through the Services may be transmitted to and processed by Shopify and other service providers that may be located outside the country where you reside.
Please review our Privacy Policy for additional information about how Poleera, Shopify, and relevant service providers process personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, proposals, comments, plans, or other content to us (collectively, “Feedback”), you grant Poleera a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for purposes related to operating, promoting, and improving the Services, subject to applicable law.
You represent and warrant that:
- You own or have the necessary rights to provide the Feedback;
- You have appropriately disclosed any compensation or incentives connected with the Feedback where required; and
- Your Feedback does not violate these Terms or the rights of another party.
We are not obligated to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback unless otherwise required by applicable law or an agreement between you and Poleera.
We may monitor, edit, refuse, or remove Feedback that we reasonably determine is unlawful, abusive, defamatory, obscene, infringing, misleading, harmful, or otherwise violates these Terms.
You agree that your Feedback will not violate any intellectual property, privacy, publicity, contractual, or other rights of another person.
Feedback must not contain malicious code or content designed to disrupt or interfere with the Services.
You are responsible for the accuracy and legality of the Feedback you provide.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information made available through the Services may contain typographical errors, inaccuracies, or omissions relating to matters such as:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery estimates
- Availability
We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.
Where an error materially affects an order that you have already submitted, we may contact you regarding the issue and, where appropriate, modify or cancel the affected transaction in accordance with applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services, directly or indirectly:
- For an unlawful, fraudulent, or malicious purpose;
- To violate any applicable international, federal, state, provincial, territorial, or local law;
- To infringe or violate intellectual property rights;
- To harass, abuse, threaten, defame, intimidate, or unlawfully harm another person;
- To transmit knowingly false, fraudulent, or materially misleading information;
- To upload or distribute content that violates these Terms;
- To distribute spam, junk mail, chain letters, or unauthorized advertising;
- To impersonate another person or entity;
- To interfere with another person's use or enjoyment of the Services;
- To engage in conduct that may harm Poleera, Shopify, our customers, or other users.
You also agree not to:
- Upload or transmit viruses, malware, or other harmful code;
- Reproduce, duplicate, copy, scrape, sell, resell, or commercially exploit unauthorized portions of the Services;
- Collect or track personal information belonging to others without authorization;
- Phish, pharm, spam, pretext, or engage in similar deceptive activity;
- Use automated systems, robots, spiders, scraping tools, data extraction tools, AI agents, or similar technologies to access the Services in violation of these Terms or applicable technical restrictions;
- Circumvent security measures, access controls, CAPTCHA systems, robot exclusion protocols, or other protective mechanisms.
We reserve the right to suspend, restrict, or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 14 - AGENTS
14.1
This Section applies if you use, allow, enable, or cause the deployment of an automated or semi-automated agent to access, use, or interact with the Services.
For purposes of this Section, an “Agent” means software or a service that takes autonomous or semi-autonomous actions on behalf of, or at the instruction of, a person or entity and that may operate using a person's device or systems without continuous direct supervision.
14.2
An Agent may not access, use, or interact with the Services unless it identifies itself and operates in accordance with the requirements of this Section.
An Agent must cease accessing or interacting with the Services if Poleera or its service providers request that it do so.
14.3
We may use technical or other measures to limit whether or how Agents access, use, or interact with the Services.
14.4
Agents must:
- Identify requests originating from an Agent using an appropriate user-agent identifier, including the format “Agent/[agent name]” where applicable;
- Not conceal or intentionally misrepresent that access or interactions originate from an Agent;
- Not attempt to mimic human activity for the purpose of circumventing protections designed to distinguish automated activity from human activity;
- Not circumvent CAPTCHAs or similar security measures;
- Respond truthfully to requests intended to determine whether an interaction originates from a person or automated system; and
- Not circumvent measures intended to block, limit, modify, or control automated access to the Services.
SECTION 15 - TERMINATION
We may suspend or terminate your access to all or part of the Services if you violate these Terms or where suspension or termination is otherwise reasonably necessary to protect Poleera, Shopify, other users, or the Services.
You remain responsible for valid amounts owed in connection with transactions completed before termination.
Sections that by their nature should survive termination will continue to apply, including provisions relating to:
- Intellectual Property
- Feedback
- Termination
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Severability
- Entire Agreement
- Assignment
- Governing Law
- Privacy
- Other provisions intended to survive termination
SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational and commercial purposes.
Although we make reasonable efforts to keep information accurate and current, we do not guarantee that all information available through the Services will always be complete, current, or free from error.
To the fullest extent permitted by applicable law, and except where expressly stated by Poleera or required by law, the Services are provided on an “as is” and “as available” basis.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OR CONDITIONS THAT MAY OTHERWISE APPLY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT ACCESS TO THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Some jurisdictions do not permit the exclusion or limitation of certain warranties, so some of the foregoing limitations may not apply to you.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, POLEERA, ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
THIS MAY INCLUDE LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR LOSSES, WHERE SUCH LIMITATIONS ARE PERMITTED BY LAW.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights available under applicable consumer protection laws.
Some jurisdictions do not allow certain exclusions or limitations of liability, and in those jurisdictions the applicable limitations will apply only to the maximum extent permitted by law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Poleera, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, or reasonable legal expenses arising from:
- Your material breach of these Terms or policies incorporated into these Terms;
- Your violation of applicable law or the rights of another person; or
- Your unlawful or unauthorized use of the Services.
We will provide reasonable notice of an indemnifiable claim where appropriate.
You agree to reasonably cooperate in the defense of such claims.
Nothing in this Section creates obligations that would be prohibited under applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.
Any unenforceable portion will be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with policies and operating rules posted through the Services and incorporated by reference, constitute the agreement between you and Poleera regarding your use of the Services.
They supersede prior or contemporaneous communications or agreements relating to the same subject matter, except where otherwise expressly agreed in writing.
Any ambiguity in these Terms will be interpreted in accordance with applicable law.
SECTION 21 - ASSIGNMENT
You may not assign or transfer these Terms or your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
We may assign or transfer our rights and obligations under these Terms in connection with a business reorganization, merger, acquisition, sale of assets, or other lawful business transaction.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide the Services will be governed by and construed in accordance with the laws of the State of New York and applicable federal laws of the United States, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Services will be subject to the jurisdiction of courts having lawful jurisdiction in the State of New York, except where otherwise required by applicable consumer protection laws.
Nothing in this Section deprives a consumer of protections or rights that cannot lawfully be waived under the laws applicable to that consumer.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We may update, revise, or replace portions of these Terms from time to time to reflect changes to our Services, business practices, technologies, policies, or legal requirements.
When changes are made, we will post the updated Terms on this website and update the “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Our contact information is:
Store Name:
Poleera
Website:
www.poleera.com
Customer Support Email:
hello@poleera.com
Customer Support Phone:
+1 617-606-1637
Business Address:
Poleera
32-22 73rd St
East Elmhurst, NY 11370
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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