Privacy policy

Poleera operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Poleera is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy with respect to the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number

Financial and Payment Information

This may include:

• Credit or debit card information
• Financial account information
• Payment details
• Transaction details
• Form of payment
• Payment confirmation
• Other payment-related information

Payment information may be processed by Shopify and applicable third-party payment providers in connection with your transaction.

Account Information

This may include:

• Username
• Password
• Security information
• Account preferences
• Account settings

Transaction Information

This may include information about products that you:

• View
• Add to your cart
• Add to your wishlist
• Purchase
• Return
• Exchange
• Cancel

It may also include information about your previous transactions with us.

Communications With Us

We may collect information you provide when communicating with Poleera, including information contained in customer service inquiries, return requests, refund requests, or other communications.

Device Information

This may include information about:

• Your device
• Browser
• Network connection
• IP address
• Other online or device identifiers

Usage Information

We may collect information about how and when you interact with or navigate the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

• Create or use an account
• Browse or use the Services
• Place an order
• Contact us
• Request a return or exchange
• Otherwise provide personal information to us

Automatically Through the Services

We may automatically collect information from your device when you use the Services, including through cookies and similar technologies.

From Service Providers

We may receive information from vendors and service providers that assist us with technology, payment processing, fulfillment, shipping, analytics, customer support, or other business operations.

From Business Partners or Other Third Parties

We may receive personal information from business partners or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes.

Providing, Tailoring, and Improving the Services

We may use your personal information to:

• Provide and operate the Services
• Process payments
• Fulfill orders
• Arrange shipping
• Process returns and exchanges
• Manage customer accounts
• Remember customer preferences
• Provide product recommendations
• Provide customer support
• Improve our website and shopping experience
• Communicate information related to orders or accounts

This may include using personal information to personalize and improve the Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as:

• Sending promotional communications by email, text message, or other permitted channels
• Displaying advertising for products or services
• Personalizing advertisements based on previous purchases, cart activity, browsing activity, or other interactions with the Services

You may have the right to opt out of certain marketing or targeted advertising activities depending on where you live.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts
• Help provide a secure shopping and payment experience
• Detect and investigate suspected fraudulent or unauthorized transactions
• Prevent illegal, unsafe, or malicious activity
• Protect our Services, customers, and business

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials. We recommend that you do not share passwords or other account access information with anyone else.

Communicating With You

We may use personal information to respond to your inquiries, provide customer service, communicate regarding orders or transactions, and maintain our business relationship with you.

Legal and Compliance Purposes

We may process personal information when necessary to:

• Comply with applicable laws and regulations
• Respond to valid legal processes
• Respond to requests from government authorities or law enforcement
• Investigate or participate in legal proceedings
• Enforce our Terms of Service or other policies
• Protect our legal rights and the rights of others

4. How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business or legal purposes, subject to this Privacy Policy.

These circumstances may include:

Shopify and Service Providers

We may disclose personal information to Shopify and vendors or service providers that perform services on our behalf, including:

• Website and IT services
• Payment processing
• Data analytics
• Customer support
• Cloud storage
• Order fulfillment
• Shipping and delivery

Business and Marketing Partners

We may disclose information to business and marketing partners that assist us with marketing, advertising, analytics, or related services.

For example, Shopify may support personalized advertising using information about your activity across participating merchants and websites.

Our business and marketing partners may process your information according to their own privacy notices.

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

At Your Direction or With Your Consent

We may disclose information when you request, direct, or consent to the disclosure.

For example, this may occur when necessary to ship products to you or when you choose to use third-party login services, integrations, or social media features.

Affiliates and Related Entities

Where applicable, we may disclose personal information to affiliates or entities within our corporate group.

Business or Legal Transactions

We may disclose personal information:

• In connection with a merger, acquisition, sale, restructuring, bankruptcy, or similar business transaction
• To comply with legal obligations
• To respond to subpoenas, search warrants, court orders, or other lawful requests
• To enforce applicable terms and policies
• To protect Poleera, our customers, the Services, or the rights and safety of others

5. Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers located in countries other than the country in which you reside.

We may also use Shopify features that use information obtained from your interactions with Poleera, other merchants, and Shopify to help protect, operate, grow, and improve our business.

In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify is responsible for that processing, including responding to applicable privacy rights requests.

You can learn more about how Shopify processes consumer personal information by visiting:

Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

Depending on where you live, Shopify may also provide tools that allow you to exercise certain privacy rights related to information processed by Shopify.

6. Third-Party Websites and Links

The Services may contain links to websites, applications, or other online platforms operated by third parties.

If you follow a link to a website or service that is not operated or controlled by Poleera, we recommend reviewing that third party's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Information you choose to disclose publicly or semi-publicly through third-party websites, social networks, or similar services may also be visible to other users or third parties.

The inclusion of a third-party link does not necessarily mean that Poleera endorses that third party or its content.

7. Children's Data

The Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided at the end of this Privacy Policy to request deletion where applicable.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

8. Security of Your Information

We take reasonable measures designed to help protect personal information.

However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute or perfect security.

Information transmitted over the internet may be subject to risks outside our control.

We recommend that you do not use unsecured communication channels to send sensitive or confidential information to us.

9. Retention of Your Information

We retain personal information for different periods depending on the reason for which it was collected and our legal or operational requirements.

Factors that may affect how long we retain information include whether the information is needed to:

• Maintain your customer account
• Provide the Services
• Complete transactions
• Comply with legal or regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce applicable agreements or policies

We retain personal information only for as long as reasonably necessary for applicable business, legal, regulatory, or operational purposes.

10. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

Where applicable, privacy choices may be made through privacy controls available on the Services or by contacting us using the information provided below.

If you visit our website with a recognized Global Privacy Control (GPC) signal enabled, we may treat that signal as an opt-out request where required by applicable law.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control where applicable, we may not recognize other “Do Not Track” signals sent by browsers or devices.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Even if you opt out of marketing communications, we may continue to send non-promotional messages that are necessary to provide the Services, including communications about:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Customer accounts
• Security matters

11. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

These may include:

Objection to Processing and Restriction of Processing

You may have the right to object to or request restriction of certain processing activities.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

You may exercise applicable privacy rights through the Services where such tools are available or by contacting us using the information below.

To learn more about how Shopify processes personal information and privacy rights relating to Shopify's processing, you may visit:

https://privacy.shopify.com/en

12. Privacy Requests and Identity Verification

We will not discriminate against you for exercising applicable privacy rights.

Before fulfilling certain privacy requests, we may need to verify your identity as permitted or required by law.

Where allowed by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

Before accepting such a request, we may require the authorized agent to provide evidence that you authorized them to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to privacy requests within the time required by applicable law.

13. Complaints

If you have a complaint about how we collect, use, or process your personal information, please contact us using the information provided below.

Depending on where you live, you may have the right to appeal a decision we make regarding a privacy request or submit a complaint to your applicable data protection authority.

Residents of the European Economic Area may also have the right to lodge a complaint with the appropriate supervisory authority in their country.

14. International Transfers

Your personal information may be transferred, stored, or processed in a country different from the country in which you live.

Where required by applicable law, appropriate safeguards may be used when transferring personal information internationally.

If personal information is transferred outside the European Economic Area or United Kingdom, we may rely on recognized transfer mechanisms such as:

• European Commission Standard Contractual Clauses
• Equivalent transfer mechanisms recognized by UK authorities
• An adequacy decision or other legally recognized mechanism, where applicable

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our privacy practices
• The Services
• Technology
• Business operations
• Legal or regulatory requirements

When we update this Privacy Policy, we will post the revised version on this website and update the “Last Updated” date.

Where required by applicable law, we may also provide additional notice regarding material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise an applicable privacy right, please contact us:

Store Name:
Poleera

Website:
www.poleera.com

Customer Support Email:
hello@poleera.com

Customer Support Phone:
+1 617-606-1637

Business Address:
Poleera
32-22 73rd St
East Elmhurst, NY 11370
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.

For purposes of applicable data protection laws, Poleera is the data controller of your personal information where applicable.