Payment Term

At Poleera, we are committed to providing a safe, clear, and convenient checkout experience. These Payment Terms explain the payment methods available through our website, how payments are processed, and other important information related to billing and order transactions.

These Payment Terms apply to purchases made through www.poleera.com.

1. Accepted Payment Methods

Poleera currently accepts the following payment methods at checkout:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo

Express and Alternative Payment Methods

  • Shop Pay
  • Google Pay
  • PayPal

The payment options displayed during checkout are the official payment methods available for your order.

Certain accelerated checkout methods may only appear on compatible devices, browsers, locations, or customer accounts. Availability may also depend on the requirements of the relevant payment provider.

All payments must be successfully authorized before an order can be processed or fulfilled.

2. Currency and Order Total

All product prices displayed on www.poleera.com are listed in United States Dollars (USD) unless otherwise stated.

Before completing your purchase, the checkout page will display the total amount due. Depending on your order, the total may include:

  • Product prices
  • Discounts or promotional codes
  • Shipping charges, if applicable
  • Applicable taxes

Please review your order total carefully before submitting payment.

If your payment method is issued in a currency other than USD, your bank, card issuer, or payment provider may apply its own currency conversion rate or transaction fees. These charges are determined by your financial institution and are not controlled by Poleera.

3. Secure Payment Processing

Payments placed through our website are processed through Shopify’s secure checkout system and the applicable third-party payment provider.

Payment information is transmitted through the checkout system using appropriate security measures. Poleera does not directly receive or store your complete credit or debit card number.

Your payment may also be subject to the privacy policy, security procedures, and terms of the payment provider you select during checkout.

4. Payment Authorization and Verification

When you place an order, your payment method will be submitted for authorization.

To help prevent unauthorized transactions and protect both customers and our store, the billing information entered during checkout should match the information associated with your selected payment method.

An order may be placed on hold, reviewed, or canceled when:

  • The payment cannot be authorized
  • The payment is declined
  • Billing or contact information is incomplete or inaccurate
  • The transaction is flagged by fraud-prevention systems
  • Important order information cannot be verified
  • Unauthorized or suspicious payment activity is detected

We may contact you using the email address or phone number provided with your order if additional verification is required.

If an order is canceled following a payment or security review, we will notify you when reasonably possible.

5. Authorization Holds

Depending on your bank or payment provider, a temporary authorization hold may appear after you submit an order.

An authorization hold is not always a completed charge. It temporarily reserves the order amount while the transaction is being reviewed or processed.

If an order is canceled or the payment is not completed, the time required to release the authorization hold is determined by your bank or payment provider. Poleera does not control the processing time of financial institutions.

6. Failed or Declined Payments

If your payment is declined, please verify that:

  • Your card or account information is correct
  • Your billing address matches your payment account
  • Your payment method has sufficient available funds
  • Your card has not expired
  • Your bank permits online and international transactions, where applicable

You may need to contact your bank or payment provider for additional information.

Orders with unsuccessful payments will not be processed until a valid payment method has been successfully authorized.

7. Shop Pay and Installment Options

Shop Pay may allow eligible customers to pay in full or use an installment option when that option is displayed during checkout.

The availability of installment payments, eligibility requirements, repayment schedule, financing terms, and approval decisions are determined by Shop Pay and its applicable financing partners, not by Poleera.

Customers should review all applicable financing terms before selecting an installment payment option.

8. Order Confirmation

After a successful checkout, an order confirmation will be sent to the email address provided with your order.

Please review the confirmation carefully, including:

  • Products and quantities
  • Selected sizes or options
  • Shipping address
  • Contact information
  • Order total

If you notice an error, contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

An order confirmation confirms that we have received your order. We reserve the right to review or cancel an order if there is a payment authorization issue, suspected fraud, pricing error, inventory issue, or other legitimate processing problem.

9. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is submitted, the time required for the funds to appear in your account depends on your bank or payment provider. Poleera does not control financial institution processing times.

For complete information about refund eligibility, return requirements, and processing procedures, please review our Return & Refund Policy.

10. Billing Concerns and Payment Disputes

If you believe that you were charged incorrectly, notice an unfamiliar transaction, or have a billing concern related to an order, please contact our customer support team.

Providing your order number, order email address, and a description of the issue will help us investigate the matter more efficiently.

Nothing in these Payment Terms limits any rights you may have under applicable consumer protection laws or the terms of your payment provider.

11. Changes to These Payment Terms

We may update these Payment Terms when our payment methods, checkout services, business practices, or legal obligations change.

Any revised version will be published on this page with an updated “Last Updated” date. The Payment Terms in effect at the time your order is placed will apply to that transaction.

12. Contact Information

For questions about payments, billing, order charges, or transaction concerns, please contact us:

Store Name:
Poleera

Website:
www.poleera.com

Customer Support Email:
hello@poleera.com

Customer Support Phone:
+1 617-606-1637

Business Address:
Poleera
32-22 73rd St
East Elmhurst, NY 11370
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.