Shipping policy

At Poleera, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our shipping costs, order processing times, estimated delivery times, tracking information, and other important details for orders shipped within the United States.

This policy applies to orders shipped to addresses within the United States and placed through www.poleera.com.

1. Shipping Cost

Poleera offers free standard shipping on all orders shipped within the United States.

There is:

  • No minimum purchase requirement
  • No minimum order value required to qualify for free shipping
  • No standard shipping charge for U.S. orders

If any additional or optional shipping service is available, the applicable cost will be clearly displayed at checkout before you complete your purchase.

2. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM ET (Eastern Time)

Orders are processed on business days, Monday through Friday.

Orders placed after the applicable cutoff time, on weekends, or on recognized holidays will begin processing on the next available business day.

3. Order Handling Time

Orders generally require:

1–3 business days

for processing before shipment.

Our handling days are:

Monday–Friday

Handling time may include payment verification, order confirmation, product preparation, packaging, and shipment processing.

Saturdays, Sundays, and recognized holidays are not counted as business days.

4. Transit Time

After your order has been processed and shipped, the estimated transit time is:

6–9 business days

Transit days are calculated Monday through Friday.

Actual transit times may occasionally vary due to carrier operations, weather conditions, transportation disruptions, holidays, or other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

The estimated total delivery time for standard U.S. orders is:

7–12 business days

This consists of:

Handling Time: 1–3 business days
Transit Time: 6–9 business days

Please note that delivery estimates are provided as a general timeframe and are not guaranteed delivery dates.

6. Weekends and Holidays

Our standard business days are:

Monday–Friday

Saturdays, Sundays, and recognized holidays are not normally counted toward order handling or estimated transit times.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

7. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order information carefully, including:

  • Product and quantity
  • Selected size or option
  • Customer name
  • Shipping address
  • Email address
  • Phone number
  • Order total

If you notice an error, please contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may not be able to change the shipping address, products, or other order information.

8. Shipping Confirmation and Tracking

Once your order has been shipped and tracking information becomes available, you will receive shipping or tracking information using the contact details associated with your order.

Please allow reasonable time for the carrier's tracking system to update after your shipment has been created.

Tracking information may occasionally take additional time to show movement after the shipment has been handed over to the carrier.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please make sure your shipping information includes all applicable details, including:

  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has already been shipped.

10. Delivery Delays

We make reasonable efforts to have orders delivered within the estimated delivery timeframe.

However, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Transportation disruptions
  • High seasonal shipping volumes
  • Public holidays
  • Incorrect or incomplete shipping information
  • Other carrier or delivery network disruptions

If your order appears to be significantly delayed, please contact our customer support team so we can review the available tracking information and assist you.

11. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With other members of your household
  • With neighbors
  • With building management, reception, or front desk staff, if applicable

In some cases, a carrier may update a shipment as delivered shortly before the package is physically delivered.

If you are still unable to locate your package after checking the surrounding area, please contact us at hello@poleera.com and provide your order number so we can assist you.

12. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@poleera.com as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging, where applicable

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

13. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled once processing or fulfillment has started.

Orders that have already been shipped generally cannot be canceled while in transit.

14. Contact Information

If you have questions about shipping, delivery times, tracking information, or an existing order, please contact us:

Store Name:
Poleera

Website:
www.poleera.com

Customer Support Email:
hello@poleera.com

Customer Support Phone:
+1 617-606-1637

Business Address:
Poleera
32-22 73rd St
East Elmhurst, NY 11370
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.